Fireflies AI Review

What Is Fireflies AI?

Fireflies is an AI meeting assistant that joins your video calls — Zoom, Google Meet, Microsoft Teams, and more — to record and transcribe them automatically. Once a meeting ends, it uses AI to summarize the conversation, extract action items, and index everything so any past call is searchable by keyword, speaker, or topic.

It works in the background of your normal call flow, then drops meeting notes straight into your favorite tools via integrations with Notion, Slack, Salesforce, and other CRMs. For teams that spend hours in calls, it removes manual note-taking entirely and turns every conversation into a searchable knowledge base.

Fireflies AI Zoom & Google Meet Integration

It joins Zoom and Google Meet as a normal participant, so nothing changes about how you run your call. Invite the assistant once, and it automatically records the audio, transcribes it live, and posts a note to your workspace when the meeting wraps up.

You can also use it through the Chrome extension: click it, and it joins the current Zoom or Google Meet tab without a calendar invite. Either way, the transcript is processed in the background and the summary lands in your dashboard within minutes.

• Joins Zoom and Google Meet as a silent participant
• Chrome extension to join any call in one click
• Automatic recording, transcription, and summaries
• Transcripts posted straight to your workspace when the call ends

Fireflies AI Microsoft Teams Bot

It also works natively in Microsoft Teams. Add the Fireflies bot to your Teams meetings or channels and it records and transcribes the conversation, then posts the summary and action items back where your team can find them.

Because it lives inside Teams, you don't need a browser extension or a separate dashboard open during the call. The same AI processing — summaries, action items, and keyword search — applies to Teams meetings exactly as it does to Zoom and Meet.

• Native Microsoft Teams bot for recording and transcription
• Summaries posted directly into Teams channels
• Same AI processing as Zoom and Google Meet
• Works with Teams meetings and calls

Fred — Fireflies AI Assistant

Fred is Fireflies' built-in assistant. After a meeting, you can ask Fred questions in plain English — "what were the main objections?" or "summarize the action items" — and it answers from the transcript, with quotes you can jump back to.

Fred can also draft follow-up emails, create tasks, and answer across your entire meeting history, not just the latest call. It's the layer that turns raw transcripts into something you can actually act on.

• Ask questions about any meeting in plain English
• Answers include quotes linked back to the transcript
• Draft follow-up emails and create tasks from calls
• Search across your whole meeting history

Fireflies AI Meeting Summaries & Action Items

Every meeting it records gets an AI summary: key points, decisions, and a dedicated action items list with owners where they were mentioned. You get the gist of a call in seconds without reading the full transcript.

Because the summaries are built from the transcript, you can always verify them — click an action item and jump to the exact moment it was discussed.

• Auto-generated key points and decisions per meeting
• Action items with owners and timestamps
• Click to jump to the exact moment in the transcript
• Summaries searchable across the whole team workspace

Fireflies AI Transcription Accuracy & Language Support

Transcription quality is the foundation everything else sits on, and it holds up well in real-world calls. It handles accents, multiple speakers, and speaker labels, and it supports more than 50 languages for transcription and translation.

Accuracy naturally varies with audio quality and background noise — headset calls transcribe noticeably better than loud speakerphone sessions. For important meetings, you can edit the transcript to correct names, and the corrections apply going forward.

• 50+ languages for transcription and translation
• Speaker identification with labeled speakers
• Transcript editing with persistent corrections
• Accuracy depends on audio quality and background noise

Fireflies AI Pricing — Free vs Paid Plans

Pricing is freemium. The free plan includes 8 hours of transcription per user per month, 1 AI credit per person per month, and support for Zoom, Meet, and Teams — enough to test the workflow on a few real calls.

Paid plans unlock more AI credits (the meter behind summaries and Fred queries) plus CRM integrations: Pro is $10/user/month billed annually ($18 monthly), Business is $19/user/month billed annually ($29 monthly) and adds analytics and admin controls, and Enterprise is custom. AI credits refresh monthly on every plan, including free.

Fireflies AI vs Otter.ai

It and Otter.ai are the two most popular AI notetakers, and they're closer than ever. Both record and transcribe Zoom and Google Meet calls, generate summaries, and integrate with common CRMs and collaboration tools.

It's the better choice for sales and support teams that live in multiple tools — its CRM integrations, Teams bot, and deeper workspace search edge out Otter on the collaboration side. Otter.ai has a slightly simpler interface and its own AI chat, but Fireflies wins for teams that want meeting data flowing into Salesforce, Notion, or Slack automatically.

Fireflies AI vs Fathom

Fathom is another strong AI notetaker that records and summarizes meetings for free, with a fast, minimal app. It's a great pick for individuals and small teams that want clean notes without a subscription.

It counters with broader platform support — Microsoft Teams, CRM integrations, 50+ languages, and a full searchable knowledge base. If you just need summaries on a handful of weekly calls, Fathom is simpler; if meetings are a core part of your workflow, it scales better.

Pros and Cons

Here's a quick summary of where this AI notetaker shines and where it falls short.

Best For

Recommended use cases and scenarios where Fireflies.ai shines.

Frequently Asked Questions

Common questions about Fireflies.ai, answered.